Refunds & Cancellation

 

At Jewells Well, we strive to offer a seamless shopping experience. Please review our updated cancellation and refund policy:

 

1. Order Cancellation by Customer

• If you wish to cancel your order, you can do so within 24 hours of placing the order by contacting our customer support team.

• Cancellations made after 24 hours may not be processed, as the order may have already been dispatched or processed for delivery.

2. Order Cancellation by Jewells Well

• We reserve the right to cancel an order if:

• We are unable to confirm the order via WhatsApp within 24 hours.

• The product is out of stock or unavailable.

• There are issues with payment verification.

• We detect any fraudulent activity.

• In case of cancellation by us, we will notify you via email or WhatsApp, and a full refund will be processed.

3. Refunds for Canceled Orders

• If your order is canceled either by you or by Jewells Well, the refund will be processed to your original payment method.

• Refunds for payments made through Cash on Delivery (COD) will be processed via bank transfer or other applicable methods.

• Please allow up to 7-10 business days for the refund to reflect in your account, depending on your payment method and bank processing times.

4. Returns and Refunds for Defective or Damaged Products

• If you receive a defective or damaged product, you can return it within 7 days of delivery.

• To initiate a return, please contact our customer support team with images of the defective product and your order details.

• Upon successful verification, we will offer a refund or send a replacement as per your preference.

• The product must be unused, in its original packaging, and in a condition suitable for resale.

5. Returns for Change of Mind

• If you change your mind about your purchase, you may initiate a return by contacting our customer support team.

• Refunds for change of mind will be processed after we receive the returned item and verify that it is the correct item in its original condition.

• Please note that return shipping charges for change of mind will be borne by the customer.

6. Refund Processing Time

• Refunds will be processed within 7-10 business days from the date the return is confirmed and the item is verified.

• Refunds for payments made via COD will be processed via bank transfer, and the customer will be responsible for providing accurate bank account details for the transfer.

7. Shipping Charges

• Shipping charges are non-refundable unless the product is defective or incorrect.

• If the return is initiated due to a defect, we will cover the return shipping cost.

 

By placing an order with Jewells Well, you acknowledge that you have read and understood our Cancellation & Refund Policy.